Support
Getting into your account
I forgot my password.
Use the Forgot password link on the sign-in page to reset it yourself. The reset link goes to your account email.
I can’t get into my account at all.
Email support@presobudget.com from the address your account uses, and describe what happens when you try to sign in.
I’ve lost access to my two-factor device.
Two-factor authentication is optional and off unless you turned it on in Settings. If you enabled it and no longer have the device, email support@presobudget.com — you’ll be asked to verify some account details before it’s reset.
Your account and your data
How do I change my name, password, or payment method?
All of it lives in Settings — your profile, security options, connected banks, and subscription.
How do I disconnect a bank?
Settings → Connected banks → Remove. Syncing stops immediately and the connection token is revoked.
How do I delete my account and data?
Email support@presobudget.com with “Account deletion” in the subject. Deletion is handled by hand — there’s deliberately no one-click button for something this permanent — and you’ll get confirmation once it’s done.
What can Preso see, exactly?
Balances and transactions, read-only — never your bank credentials, and it can’t move money. The mechanics are written out on the security page.
Where are the Privacy Policy and Terms of Service?
Subscription and billing
How do I manage or cancel my subscription?
Settings → Subscription. You can update your payment method or cancel there yourself — no email required, no retention hoops.
What happens when I cancel?
You keep full access through the end of the period you’ve already paid for. After that you can still sign in, and your Settings page offers reactivation whenever you want it.
Still stuck?
Write to support@presobudget.com — bug reports and account problems are worth sending even if you think they’re small.